We offer a 24/7 365 days a year support service for those clients with the most demanding responsibilities and would generally expect to respond to calls to our Call Centre within 1 hour with an engineer attending site within 4 hours.

For those less critical network infrastructures, we offer more affordable maintenance contracts precisely tailored to the needs of the client and their required SLAs.

Preventative maintenance can often forestall potential network problems and we are able to offer advice and proposals for a maintenance schedule to reduce the likelihood of a major operational failure with regular site visits.

For those unavoidable situations where cables are severed or equipment fails, we make every effort to respond as fast as reasonably practical even if no maintenance contract is in place.